FAQ

What would you like to know about Flexie? Select the topic you are interested in

May you need help?

We have the answer to all your questions!

Search for the information you need among our frequently asked questions. If you need it, you can always rely on our technical support

If you have any doubts, contact us

  • Chat with us
    Open the Chat by clicking on the icon below
  • Call us: +39 0773 1498018 – +39 348 0449873
    Contact us from Monday to Friday between: 09:00 – 12:30 / 15:00 – 17:30
  • Customer care: help@flexie.it
    Contact us if you need information about shipping or your order's status
  • Marketing Department: marketing@flexie.it
    Contact us for custom quotation, partnership, information about the fidelity programme and Enterprise service

When do I need to create a Flexie account?

Only when it’s necessary!
We won’t ask you to create an account until you need it. This means that you can browse our entire site, see our standard products and try to configure a custom bag on the 3D configurator without having an account. We will ask you to create an account only if you want to buy neutral bags and then complete a standard order, or if you want to accomplish and order for custom printed bags.

The registration is very simple; it only takes a couple of minutes and very little data to become part of Flexie.

How do I register on Flexie?

It’s so simple!
You have two options to register:
1. Standard registration procedure: click on Register of our website, enter your Name, Email, Password and after you have consented to the processing of your personal data, click on Register to Flexie. The system will send you an email confirming your email address.
2. Social registration: You can choose to register also using your Facebook or Google accounts. Click on the social network you want to register with and log in to your profile to create a linked Flexie account.

How can I access my account?

It takes only a few clicks
Click on Login on our website to access. The system will automatically ask you to log in even when you are placing an order.

Can I change the email address associated with my account?

Sure, you can change it whenever you want but you must first prove that you’re the owner of the new address!
For this reason, after entering the new email in your Personal Area, you need to access your inbox and click on the confirmation link for the new address. Until you confirm your new address, the new email won't be verified!

How do I delete my account?

From your dashboard account area
To delete your account, log in to your reserved area and select the link to cancel your account. 
Alternatively, send a message to help@flexie.it from the email address you use to access the website.

I forgot my password, can I reset it?

Of course, you can!
To reset your password just click on Forgot your password? on the login screen.
All you have to do is enter the email address linked to your account to receive the recovery email. We will send you an e-mail with further information and the link to create the new password.
If you do not receive the e-mail, also check the junk mail. Please save your new password before logging out!

Can I really pack up anything?

Thanks to quality materials, safe and resistant, and the practical functionality of our bags, you can pack food, cosmetics, pharmaceuticals and chemical-industrial products, pet food.

It doesn’t end here. Hemp, clothing, gadgets, electronics accessories, giftware: these are just some of the endless applications of our packaging.

With Flexie the packaging is really more flexible!

Which material should I choose for my bag?

TRANSPARENT

Choose it for packaging foods that do not require protection from light and heat (such as pasta, biscuits and snacks, candies, cereals, granular and soluble products), or for clothing and accessories, gifts, tobacco or hemp, pet food, chemicals.

The transparent material consists of a double plastic film composed of PET 12µ / PE EVOH PE 90µ, in order from the outer to the inner coating. While providing maximum visibility, it protects against moisture by avoiding anti-aesthetic condensation. Use it also for the packaging of greasy products: it is completely resistant to oils! Or choose it to maintain aromas and extend storage.

GLOSSY WHITE

Choose it to pack food products such as pasta, biscuits and snacks, candies, cereals, granular and soluble products, clothing and accessories, gifts, tobacco or hemp, pet food, chemicals.

The glossy white material consists of a double plastic film composed of PET 12µ / PE EVOH PE 90µ, white in colour. Although it ensures a high coverage, it is able to guarantee a brilliant effect. The material protects against moisture, it is resistant to oils and greases and it perfectly maintains aromas extending storage.

MATTE WHITE

Choose it for dried food, cereals, bakery products and snacks or for products that require high coverage. It is also suitable for pasta, candies, granular and soluble products, clothing and accessories, gifts, tobacco or hemp, pet food, chemical products.

The matt white material consists of a double plastic film composed of white PET MAT 12µ / PE EVOH PE 90µ. The particular matt effect is able to enhance the design with elegance and ensure maximum coverage. The material protects against moisture, it is resistant to oils and greases and it perfectly maintains aromas extending storage.

WHITE PAPER

Choose it to pack organic baked goods and snacks, dry food, candy, clothing, and gifts.

The white paper material consists of a double film composed of white paper 50gr / ALU 9µ / PE 70µ. It provides an excellent neutral base for your design, while ensuring a natural effect. Characterized by a pleasant texture to the touch, the paper is able to protect from moisture, maintain aromas and extend storage.

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Do you still have doubts? Write us what you need to pack and we will advise you on the ideal solution. Send an e-mail to help@flexie.it or chat with us. We will get back to you right away!

Do our materials include a barrier?

Sure. The high oxygen barrier (EVOH – a copolymer used as an intermediate layer in laminated films) is included in the following materials: glossy transparent, matte transparent, glossy white, matte white, recyclable paper, recyclable and transparent recyclable.

The perfect impermeability to carbon dioxide and oxygen, and therefore to humidity, allows to preserve taste, aromas and to extend the preservation of the products. Also the material Aluminum paper and Metallic, are coupled with aluminium, that ensures protection from humidity and other external agents (maximum barrier ALU).

Which bag sizes can I choose from?

At the moment on Flexie you can find two of the most requested formats in the world of flexible packaging: the doypack bag and the 3-seal bag.

The doypack bag, capable of containing solid, liquid and granular products, ensures perfect exposure on all types of substrates. Thanks to the presence of the bellows underneath (or bottom) it is self-standing. Ideal for reuse on various occasions and for on-the-go consumption, the doypack is a versatile format that easily adapts the packaging to a wide variety of products. Try it to pack food, cosmetics, chemicals and pharmaceuticals, gifts, clothing and accessories. You won’t regret it.

The reference dimensions for the doypack bag are L x H x D, which in this case represents the extension developed from the bottom.

The three side seal on the other hand, is a flat type of bag, which does not develop depth and allows space-saving packaging. It is delivered welded on three sides to allow filling. Thanks to the guaranteed seal of the welds, it is able to contain solid, liquid and granular products. Ideal for packaging portioned or single-dose products, in order to reduce waste of both material and product content! Try it to pack food, cosmetics, chemicals and pharmaceuticals, gifts, clothing and accessories.

The reference dimensions for the 3 side seal bag are L x H.

What materials are used to make our plastic films?

PET – Polyethylene terephthalate is an extremely shock-resistant plastic compound, also used in the manufacture of packaging, such as preformed trays. PET is a 100% recyclable material with high transparency and easy processing, and it has many applications in food packaging.

PE– Polyethylene is a plastic polymer with excellent insulating properties, resistant to water and various chemical agents, which is widely used in food packaging and in the packaging of liquid products, such as cosmetics. Easily weldable, the structure of the PE is characterized by a high versatility, so that it can be modified in low or high density, thus setting its degree of resistance.

ALU– Aluminium, used in the coupling of plastic films, is an incredible barrier against light and humidity. Used as an intermediate layer, it provides good product protection, even in the case of temperature changes. Thanks to its high protective properties, it is widely used in food, cosmetic and pharmaceutical packaging.

PAPER– The paper, coupled with other plastic materials, provides for a superior and natural aesthetic effect. Soft texture to the touch, it is an excellent basis for creating packaging designs for different products.

What does the µ symbol next to the materials mean?

The µ symbol (also referred to as my) is the unit of measurement in microns equivalent to a thousandth of a metre used to indicate the thickness of plastic films. Over time, we developed films with minimum thickness thus offering packs increasingly lighter, both in terms of savings and for the environment. The reduction of material waste is constantly matched with high performance, in terms of resistance and protection.

What sizes are available on Flexie?

Our custom printed bags are available in 9 dimensions for each typology of bag.

Specifically, the stand up pouch is available in the following size:

 

– 9 x 15 + 6 cm 
– 12 x 18,5 + 7 cm 
– 13 x 22 + 8 cm 
– 16 x 22 + 8 cm 
– 18 x 21 + 8 cm 
– 18 x 27 + 8 cm 
– 22 x 27 + 8 cm 
– 22 x 31 + 8 cm 
– 26 x 29,5 + 8 cm

 

The flat bag is available in the following size:

 

– 7 x 12 cm 
– 8 x 14 cm
– 9 x 18 cm
– 16 x 21 cm

– 22 x 16 cm 
– 22 x 31 cm
– 25 x 35 cm
– 30 x 35 cm 

– 35 x 24 cm 

If you need further information regarding our standard size, write at customer@flexie.it

Are the materials and inks used suitable for food contact?

Sure. Safety and quality of materials are an integral part of our philosophy.

Our high barrier films don’t use solvents and comply with the most stringent international safety standards.

Our inks are low migration inks. This means that there is no risk of contamination with the products you will have to pack. That is right, even food! You can trust them: they meet the highest quality standards!

With Flexie pouches, you can pack cleanly and safely. In a word? Flexible.

What heat treatments can our bags undergo?

Transparent, glossy white and matte white materials can undergo pasteurization cycles up to a temperature of 87 °C and freezing up to a temperature of -25 °C. The materials are not suitable for microwave heating.

The white paper material can’t undergo any thermic cycle, like pasteurization or freezing process.

What temperatures can seal the bags with?

The seals of our pouches are able to withstand maximum temperatures between 160 °C and 180 °C.

Can I get certifications for food contact?

Sure. In case you may need declarations of conformity concerning food safety and materials, we’ll surely be able to provide them after the purchase on our website.

Which options can I customize the bag with?

We decided to include the opening invitation in all Flexie bag to ensure maximum usability and practicality to your packaging. Thanks to the small cut on the side, you can open your bag at a blow!

Make your bags even more efficient and manageable thanks to:

Resealable zipper: the open and close closure allows you to take the bag wherever you want, as well as ensuring an extended use over time

Euro hole: the hook allows the perfect exposure of the bag because it allows you to hang it on any support, even on the displays

I should print only one design, is that possible?

Of course it is! You must select the bag you want (according to the material and dimension you need), that can be printed with a single design. If you only have one graphic, this is the right option for you. All the bags you buy will have the same design.

I would like to print various design in one order. Can I do that?

Certamente. Grazie alla tecnica di stampa Multisoggetto potrai inserire grafiche differenti, in un solo ordine! È la scelta ideale se vuoi gestire in modo flessibile diverse referenze o se vuoi creare linee e gusti differenti. Ricorda che il numero totale delle buste acquistate sarà diviso in parti uguali per il numero di soggetti selezionati. (Es. Se scegli 2 soggetti e 2000 pezzi in totale, riceverai 1000 pezzi con il soggetto 1 e 1000 pezzi con il soggetto 2).

Of course, you can. If you select a bag that can be printed with “Multi-design” technique, you will be able to manage diverse design just in a single order! It is the ideal choice if you want to flexibly manage different graphics or if you want to create different lines and tastes. Remember that the number of subjects selected will divide the total number of bags purchased equally. (i.e. If you choose 2 subjects and 2000 pieces in total, you will receive 1000 pieces with the subject 1 and 1000 pieces with the subject 2).

Can I put custom text messages on each bag?

With Flexie anything is possible. Customize each bag with different sentences, addresses, numbers, product names or names of people, thanks to the type of printing Variable text. Impress your customers and friends at holidays, trade shows, events, creating hundreds of packs with unique messages. When you customize the design inside the configurator, you just need to download our Excel file with all the information you need to compile it. We assure you, it’s very simple!

How to fill out the file for variable text printing?

Thanks to variable text printing, you can insert different texts on each bag. Download the Excel template. Filling it out is very simple. First of all,

– Fill in only the columns in the Data Sheet;

– In the column called “Total number of bags” fill in as many lines as there are bags you have purchased;

– In the column named “Variable text”, enter the text variant associated with each bag;

– For simplicity, you can save the file by deleting the Instruction Sheet and leaving the Data Sheet.

Remember

The number of variants indicated must coincide with the total number of bags purchased;

You can insert the same text on multiple lines.

Loading requirements:

– After filling out the Excel file, save it in CSV UTF-8 format (comma delimited)

Can I put different images on each bag?

Absolutely. Make each bag unique by inserting different images, graphics and photos. The Variable Image print type allows you to print memories, photos or codes: you decide. Remember that the number of images you upload must match the total number of bags purchased.

How to fill out the file for variable image printing?

Thanks to variable image printing, you have the ability to insert different images, graphics and photos on each bag. Download the Excel template. Filling it out is very simple:

– Fill in only the columns in the Data Sheet;

– In the column called “Total number of bags” fill in as many lines as there are bags you have purchased;

– In the column named “Variable image” enter the name of each image, complete with file extension (jpg, tif, png);

– For simplicity, you can save the file by deleting the Instruction Sheet and leaving the Data Sheet.

Remember

The number of variable images reported must coincide with the total number of bags purchased;

You can place the same image on multiple lines

Depending on your Plan, you can insert 2, 4 or 6 different images. In any case, you can enter only one text for all bags

Loading requirements:

– After filling out the Excel file, save it in CSV UTF-8 format (comma delimited);

– Insert the images to be uploaded into a single folder, with the same name as in the Variable Images column (check);

– Compress files in ZIP to reduce the storage space (Locate the folder you want to compress, right-click on it, select Send to and then Compressed folder. This will create a new compressed folder with the same name in the same path.)

Where can I find my orders?

To view all your orders access your reserved area and select related item. Done!

Can I repeat an order?

Of course you can! To place an order again access your reserved area and to your orders history. Select the order you wish to repeat and click on Reorder. The new order will be added to your cart so as you can accomplish the purchase.

How soon will I receive my order?

If you buy one of the products in the standard shop, you will receive your new packaging in just 3 days.

In the case of customised bags, you can choose between 3 delivery priorities.

We specify that delivery times are calculated from the day of graphic design approval and that the application of a different rate refers to the priority with which we will put into production your order.

If you select the Standard priority production, bags will be delivered within 20 working days. No fee is required for this delivery method.

If you proceed with the Relax production priority – for those who like to take it easy, but not too much – the bags will be delivered in 12 working days. The cost for this mode of delivery is € 15.

With the Priority production method – ideal for the most impatient or for those with urgent deadlines – the bags will be delivered in just 7 days. The cost for this mode of delivery is € 30.

We remind you that the delivery days are working days (from Monday to Friday) and that the shipping always free. 

The cost of the shipment will be calculated on weight and dimension of the package, and it will be displayed in your cart.   

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We make every effort to ensure that the date of shipment complies with that indicated in the order confirmation. For this reason, we rely on professional and competent companies for the delivery of orders both in Italy and abroad.

On rare occasions, shipments may be delayed due to force majeure, such as adverse weather conditions or difficult access by the courier to the delivery address. We will do everything we can to prevent this from happening. In any case, our Customer Service will provide you with all the information you need.

Can I trace my package?

Sure. After you place your order, we will send you a tracking link to track the status of your order, track the progress of your package and know with certainty the delivery date. Do not worry, it’s on the – right – way.

Are the prices shown excluding VAT?

Yes, all prices on our website are VAT excluded (both for custom printed bags and standard bag shop). You will be able to see the total including VAT after adding your products to the cart.

How can I pay on Flexie?

On our website, you can make your purchases in an safe way through Paypal or Bank Transfer.

 

PAYPAL

Paypal is a certified system that allows different payment methods.

You don’t need to have a registered Paypal account as you can simply choose to use your card and not register for their service.

If you choose to create a Paypal account instead, you can use your bank account or credit or debit cards.

As far as security is concerned, you can be certain that your card data will not pass through or be recorded on our systems, as payment will be made on the external platform of Paypal.

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