Privacy policy

Information on the processing of data

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Introduction

This privacy statement explains how flexie.it manages your personal information and respects your privacy, in line with Legislative Decree No. 196 of 30 June 2003. 196/2003 (“Privacy Code”) and the EU Regulation 2016/679 (GDPR).

In the Collection of Personal Information section, you may verify which data is collected and processed (any information that can identify or be used to identify, contact or locate the person to whom it belongs) by flexie.it, and which will be subject to this Privacy Policy and any subsequent changes.

This statement states the following:

- Which personal data of the user is collected and processed;

- Where we get the data from;

- What we do with that data;

- How we store data;

- Who we transfer/disclose such data to;

- How we deal with data protection rights;

- How we comply with data protection regulations.

Data controller

flexie.it (hereinafter referred to as “we”, “us”, “our” or “flexie.it”) in this policy refers to the company FGE S.r.l. which is the data controller. Personal information on this website is collected by flexie.it, with registered office in via Circonvallazione D 26, 26025 Pandino (CR) – P.I. 01299050193

Collection of personal information

Visitors to the Site may perform many activities without providing any Personal Information. However, when users make a purchase, send a request for contact or personalized quote on the site flexie.it, the latter, in order to provide services to users, must collect the following personal information from users:

Contact information, such as: name, surname, telephone number, shipping address, e-mail address;

As is the case with most websites, when using the Site, flexie.it or sub-third party processors appointed by flexie.it, they may collect certain technical and routing information about your computer to simplify your use of the Site and its services. The IT systems and software procedures enforced for the present web site operation acquire, during their standard operation, some personal data whose transmission is included in the use of the internet communication protocol use.

Such data includes:

IP addresses, the used browser, the operating systems, the domain name and the web site addressed which the access and exit is made from, the information on the user surfed page inside the web site, the access time, the internal follows pathway analysis and other parameters relating to the operating system and the user IT environment.

Updating of personal information

Upon request, flexie.it will provide you with information about the storage or processing of your personal data on behalf of third parties. To request this information, you can contact us at: privacy@flexie.it

You have the right to access your Personal Information and privacy preferences and to correct or delete them at any time. For security reasons, certain Personal Information may only be changed by contacting the customer service. We will respond to requests within a reasonable time frame.

Methods in which personal information is used

User data may be used for the following purposes:

- Provide the services requested by the user;

- Send information or process requests received from users by filling out the contact form;

- Offer a personalized experience to users, adapting products and services offered;

- Carry out profiling, statistical and marketing analysis activities, related to the user, his preferences, habits, consumption choices and browsing experience. This activity is carried out through the use of cookies and other technologies (for more information see the paragraph Cookies and other methods of tracking). Any profiling activity will only be performed with the user’s consent and making every effort to ensure that all data on which it is based is accurate. By providing any personal information you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy;

- Communicate with customer service in order to manage the relationship with the customer and to improve the services and user experience;

- Send informative material, if you have given your consent to the receipt of newsletters and commercial offers. Your contact will only be used for these purposes and no data will be passed on to third parties.

Personal data safety and security

We follow strict security procedures in the storage and disclosure of personal information, to protect it against accidental loss, destruction or damage. The data that users provides us with is protected with SSL (Secure Socket Layer) technology. SSL is the standard method of encrypting personal data and credit card numbers that allows them to be transferred securely over the Internet.

We may disclose your information to trusted third parties for the purposes set forth in this Privacy Statement. We require all third parties to take appropriate technical and operational security measures to protect personal data that are in line with data protection rules.

Personal data storage

We will retain your information as long as your account is active, if such information is necessary to provide the services you have requested or as necessary to comply with legal requirements. To delete your account or request that your information no longer be used to administer the services, simply contact us at privacy@flexie.it

We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce the terms of our agreements.

Personal data is stored on the ARCMEDIA Hosting server. You can consult the relevant privacy policy by clicking here

Google G Suite provides mail management. You can consult the relevant privacy policy by clicking here

Cookie and other tracking technologies

The flexie.it website uses cookies and similar technologies to ensure proper operation of procedures and improve the experience of using online applications. This section provides for detailed information on the use of cookies and similar technologies, how they are used by flexie.it and how to manage them.

Definitions

Cookies are short fragments of text (letters and/or numbers) that allow the web server to store on the client (the browser) information to be reused during the same visit to the site (session cookies) or later, even after days (persistent cookies). Cookies are saved according to the user preferences, by the single browser on the used device (computer, tablet, smartphone).

There are two main types of cookies: session (or temporary) cookies and permanent cookies. Session cookies are automatically deleted from your computer after you close your browser, while persistent cookies remain stored on your computer unless they are deleted or reach their expiration date.

Types of cookies

Strictly necessary cookies

These cookies are essential for the proper functioning of the site flexie.it and they are used to manage the login and access to the reserved functions of the site. The duration of cookies is strictly limited to the working session (closed the browser are deleted). Deactivating them compromises the use of services accessible by login. The public part of the website flexie.it remains normally usable.

Performance and analysis cookies

These are cookies used to collect and analyse anonymous traffic and site usage. These cookies, while not identifying the user, allow, for example, detecting if the same user returns to connect at different times. They also allow you to monitor the system and improve its performance and usability. The deactivation of these cookies can be performed without any loss of functionality.

Profiling cookies

These are permanent cookies used to identify (anonymously or not) your preferences and improve your browsing experience.

Third party cookies

When you visit a website you may receive cookies either from the website you visit (“owners”) or from websites operated by other organisations (“third parties”). A notable example is the presence of “social plugins” for Facebook, Twitter, Google+ and LinkedIn. These are parts of the page visited generated directly from these sites and integrated into the page of the host site. The most common use of social plugins is to share content on social networks. The presence of these plugins leads to the transmission of cookies from and to all sites operated by third parties. The management of information collected by “third parties” is governed by the relevant information, which please refer to. In order to ensure greater transparency and convenience, the following are the web addresses of the different information and methods for managing cookies.

 

Facebook information: https://www.facebook.com/help/cookies/
Facebook (configuration): log in to your account. Privacy section.

Twitter information: https://support.twitter.com/articles/20170514
Twitter (configuration): log in to your account. Settings, Security and Privacy Section.

Linkedin information: https://www.linkedin.com/legal/cookie-policy
Linkedin (configuration): log in to your account. Account and Settings menu, Privacy and settings.

Google+ information: http://www.google.it/intl/it/policies/technologies/cookies/
Google+ (configuration): http://www.google.it/intl/it/policies/technologies/managing/

Pinterest information: https://about.pinterest.com/it/privacy-policy
Instagram: https://instagram.com/legal/cookies/

The use of cookies on our site:

  • Name _gat
  • Type Analytical cookies
  • Supplier: Google.com
  • Ownership: Third parties cookies
  • Terms: 10 minutes
  • Purpose: used by the Google Analytics application to limit the frequency of requests

_

  • Name _gid
  • Type Analytical cookies
  • Supplier: Google.com
  • Ownership: Third parties cookies
  • Terms: 24 hours
  • Goal: Register a unique ID used to generate statistical data on how the visitor uses the website

_

  • Name _ga
  • Type Analytical cookies
  • Supplier: Google.com
  • Ownership: Third parties cookies
  • Terms: 24 months
  • Goal: Register a unique ID used to generate statistical data on how the visitor uses the website

In order to manage your consent we recommend that you view the privacy policy of the provider:

Google Privacy Policy / Google Analytics Opt out

_

  • Nome: wp_woocommerce_session
  • Type Permanent cookie
  • Supplier: flexie.com
  • Ownership: Woocommerce
  • Expire: 2 days
  • Goal: It holds a unique code for each user so that they know where to find the cart data in the database for each customer

In order to manage your consent we recommend that you view the privacy policy of the provider:

Woocommerce Privacy Policy

_

  • Name: intercom-id-qgcuc2jg
  • Type Permanent cookie
  • Supplier: Intercom
  • Property: flexie.com
  • Expire: 270 days
  • Goal: Used as a session so that users can continue a chat while moving around the site.

In order to manage your consent we recommend that you view the privacy policy of the provider:

Intercom Privacy Policy

_

  • Name: redux_blast
  • Type Permanent cookie
  • Supplier: Intercom
  • Property: flexie.com
  • Terms: 3 days
  • Goal: Used to let the software know to check the “news blast” file every three days to verify its update.

In order to manage your consent we recommend that you view the privacy policy of the provider:

Redux Privacy Policy

Google Analytics

The flexie.it website also includes certain components transmitted by Google Analytics, a web traffic analysis service provided by Google, Inc. (“Google”). Again, these are anonymously collected and managed third-party cookies to monitor and improve the performance of the host site (performance cookies).

Google Analytics uses “cookies” to collect and analyse anonymously information about your use of the website (including your IP address). This information is collected by Google Analytics, which processes it for the purpose of compiling reports for operators on activities on the websites themselves. This site does not use (and does not allow third parties to use) Google’s analytics tool to track or collect personal identifying information. Google does not associate your IP address with any other data held by Google, nor does it attempt to link an IP address with a user’s identity. Google can transfer information to third parties where it is imposed by the regulations in force or in case such third parties process information on behalf of Google.

For further information, please refer to the link below: https://www.google.it/policies/privacy/partners/

The user can selectively disable the data collection by Google Analytics installing the special component provided by Google on its browser.

To disable Google Analytics, please refer to the following link: https://tools.google.com/dlpage/gaoptout

Cookies duration

Some cookies (session cookies) remain active only until the browser is closed or the logout command is executed. Other cookies “survive” the closing of the browser and are also available on subsequent visits of the user.
These cookies are called permanent and their duration is fixed by the server at the time of their creation. In some cases a deadline is set, in other cases the duration is unlimited. However, by browsing the pages of the flexie.it website, you may interact with sites operated by third parties that may create or modify permanent and profiling cookies.

Cookies management

The user can decide whether to accept or not any cookie, using its browser setting.

Disabling all or part of the technical cookies may compromise the use of the site’s features reserved for registered users. On the contrary, the usability of public content is also possible by disabling cookies completely. Disabling “third party” cookies does not in any way affect your browsing experience. The setting can be defined specifically for different websites and web applications. In addition, the best browsers allow you to define different settings for “proprietary” and “third party” cookies.

Chrome

Firefox

Safari

Personal data sharing

Personal data will be made available to individuals and / or legal entities expressly authorized by flexie.it, which perform processing activities essential for the pursuit of the above purposes, in particular:

Co-owners and Collaborators of the Holder, such staff shall be bound by professional secrecy;

Administrations and/or financial/fiscal/preventive authorities provided for by the appropriate national and/or Community laws, regulations and rules;

Customers and/or Suppliers of the “Customer”.

Link to third party websites

There are links on our website to other websites whose privacy policies may differ from those of flexie.it. If you submit personal information to one of these sites, your information will be governed by the privacy policies applicable to those sites. We recommend that you carefully read the privacy policy of each website you visit.

Widgets and Plugins

Our website includes social features, such as the Facebook Like button, widgets like the Share button. These Features may detect your IP address, the page of the site you visited and may set a cookie to allow the feature to function properly. Social features and widgets are hosted by a third party or directly on our Site. Your interactions with these Features are governed by the privacy policy of the company to which the policy belongs.

Our website also includes the use of third party plugins that may handle personal data for which you are referred to the respective privacy policy:

Contact Form 7

Data Treatment controller

The Controller for the processing of personal data of the Customer is: FGE S.r.l., with registered office in Via Circonvallazione D 26, 26025 Pandino (CR) – P.I. 01299050193 – E-mail: privacy@flexie.it

Data protection law

The flexie.it website respects your right to access, rectify and request the deletion or restriction of the use of your personal data, as set out in applicable law. Under certain circumstances, by law you have the right to:

Ask if we have any personal information about you and, if so, what that information is and why we process/use it.

Request access to your personal information (commonly known as a “data access request”). This allows us to receive a copy of your personal information in our possession and to check that it is being processed correctly.

Request correction of the user’s personal information in our possession. This allows the user to correct any incomplete or inaccurate information.

Opposing the processing of your personal data where a legitimate interest (or the interest of a third party) is invoked and where there are elements relating to a specific personal situation that lead you to object to the processing.

Request the deletion of your personal information. This allows us to ask you to delete or remove your personal information if there are no valid reasons to continue processing it.

You will need to contact the Data Controller and Data Processor at the e-mail address: privacy@flexie.it (within 30 days as described in the GDPR, from the request, you will receive an e-mail of successful cancellation)

Request the limitation of the processing of your personal information. This allows us to ask you to suspend the processing of your personal data, for example if you want to check its accuracy or the reasons.

Revoke consent. In the limited circumstances in which you may have given your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to revoke it for that specific processing at any time. Once we have received notice of revocation of consent, we will no longer process your information for the originally agreed purpose(s), except on another legitimate basis.

If you want to exercise any of these rights, you can act in some cases directly from the access panel of its users on the site. In other cases, it is necessary to contact the Data Controller and Data Processor at the following e-mail address: privacy@flexie.it

We may need to request specific information from you to help us confirm your identity and guarantee your right to access your information (or exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to persons who do not have the right to receive it.

Changes to the Privacy Policy

Our Privacy Policy may change from time to time and any changes will be notified to you by email or notice on our website. If, because of these changes, you decide to change the way in which the site can use your personal information, you can do so by following the procedure described in the section Update personal information.

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